We do our best to provide high quality, low cost lighting solutions to our customers.  To contain costs, we must adhere to certain policies regarding shipping, replacement and returns.  These policies are firm and non-negotiable.

Missing Parts:  All orders are carefully packed and inspected for accuracy.  Please verify the invoice and notify FloLight within 5 business days if you suspect that any part is missing from your shipment. 

Shipping Warranty – Without Cause:  Customer must fully inspect their light(s) within 5 business days of receipt.  If they determine that the product does not meet their needs for any reason, they will contact FloLight for an RMA number.  The customer will arrange and pay for return shipping to Campbell, CA.  Product must be shipped from customer location not later than 7 business days from receipt.  FloLight will inspect the return.  If the light is complete, unused and undamaged then a 25% restocking fee will be charged and 75% of the original purchase price will be refunded.  If any item is missing, exhibits wear or evidence of use, then no refund can be given and customer will be given the option to pay for return shipping of the item.

Shipping Warranty – with Cause:  Customer must fully inspect, assemble and operate light(s) within 10 business days of receipt.  If any fixtures are broken or not operating, customer must contact FloLight within 10 business days of receipt.  Absolutely no exceptions will be entertained past 10 business days.  In the case of a suspected malfunction, FloLight will make best efforts to help the customer troubleshoot.  If the customer is unable to resolve the problem, FloLight will provide an RMA (return material authorization) number.  FloLight will issue a call tag to UPS to pay for ground return of the fixture from any address in North America.  That number must appear in large bold letters on the returned box.  Customers outside North America will return fixtures at their own expense.  At the customer’s option, FloLight will either, a) wait for return of the fixture(s) prior to shipping a replacement or b) charge a credit card for the replacement, send the fixture and credit back when the RMA arrives at the factory in Arizona.  FloLight will test all returned fixtures to determine whether it is defective, or whether the customer has misdiagnosed and returned a fully functional fixture.  If the customer misdiagnoses and returns a functioning fixture, then customer is responsible for a $100 service fee and repayment of shipping charges for both the return the fixture and the replacement shipping.  All replacement fixtures shall be sent by UPS ground in North America and least cost for all other locations.   If customer requires quicker shipment, then customer pays the difference between least cost and expedited shipping.

Damage Caused by Shipper.  If your light is damaged in shipment, please notify us within 5 business days.  Save the carton and packing materials for examination by the shipper.  We will make a claim with the shipper to recover any loss and ask your assistance in cooperating with inspection arrangements.  We will send replacement fixtures at our cost via ground transport in North America and by least cost for all other locations.  If customer requires quicker shipment, then customer pays the difference between least cost and expedited shipping.

Shipping Warranty – Broken Lamps:  Broken lamps (bulbs) must be reported within 5 business days of receipt.  Lamps will not be replaced past five days for any reason.  They are excluded from the standard warranty.

Standard Warranty:  FloLight warrants all fixtures and lighting accessories for 12 months from the original shipment date, except breakage of lamps (tubes).
Failure under warranty.  FloLight will make best efforts to help the customer troubleshoot.  If the customer is unable to resolve the problem, FloLight will provide an RMA (return material authorization) number.  That number must be written in bold letters on the box.  Customer arranges for and pays shipping to Campbell, CA.  At the customer’s option, FloLight will either, a) wait for return of the fixture(s) prior to shipping a replacement or b) charge a credit card for the replacement, send the fixture and credit back when the RMA arrives.  FloLight will test the returned fixture to determine whether it is actually defective.  If it is determined that the fixture failed within warranty, then the replacement fixture will be sent at no cost, at FloLight’s shipping expense via ground shipment within North America or least cost shipping to other locations.  If customer requires quicker shipment, then customer pays the difference between least cost and expedited shipping. 

1. Negligence and/or abuse.  If the fixture was damaged due to negligence or abuse the standard warranty is voided.  Determination of negligence and abuse is final.  If such is determined, then the customer will be given the option to purchase a replacement fixture or return the fixture at customer’s expense.
2. Return of functioning light.  If the customer misdiagnoses and returns a functioning fixture, then customer is responsible for a $100 service fee and repayment of shipping charges for both the return the fixture and the replacement fixture shipping.